CALL NOW (03)9852-8497

EMERGENCIES

Dr Louisa Hoey is experienced in helping people who are at risk of suicide or self-harm. If you believe that you are at risk, please let Louisa know at the beginning of your session so that she can create a safety plan for you that will help you.  If you find yourself in a crisis outside of the session please contact one of the following services immediately:

Lifeline 13 11 14
Suicide Line 1300 651 251
MensLine 1300 78 99 78
Your nearest hospital emergency department 000

Other options for help include your GP or your local emergency department; the closest to Health Psychology Centre is Box Hill Hospital on Nelson Road in Box Hill.

HOW MANY SESSIONS WILL I NEED?

Louisa tends to see people for short term therapy; often within 10 sessions.

Some people need more and some less. This will be discussed with you in your first session.

HOW OFTEN WILL I NEED TO SEE MY PSYCHOLOGIST?

You will see Louisa weekly in the beginning to gain momentum and learn key strategies.

Once you are managing a bit better, Louisa will probably recommend gradually moving towards fortnightly and then monthly sessions.

It is important to have at least one session at the end focussed on ‘relapse prevention’ which helps to ensure you will continue coping into the future.

ARE THE SESSIONS WORTH THE MONEY?

Most people want to know how much each session costs and they then compare that to other hourly rates. When you are working out how much you can afford, it is smarter to think about:

  • the total cost of all your sessions (an experienced psychologist may be able to treat your condition in fewer sessions that an inexperienced psychologist)
  • the cost of your current problem on your life (cost to your relationships, work, body, future)
  • the cost of not getting the right help and your problem continuing into the future
WILL YOU TALK TO MY GP OR OTHER HEALTH PROFESSIONALS TREATING ME?

Louisa strongly believes that having a solid team around you will increase your chances of success in therapy.

With your permission, she will speak to other members of your team.

I AM A YOUNG PERSON AND I AM WONDERING IF MY PARENTS NEED TO BE INVOLVED?

The most important thing is that you feel you have safe place to talk about whatever you like. It can be very helpful to involve families but we only do it if you feel comfortable.

If you want your parents involved they can either come into your sessions with you or Louisa can see them on their own. There is no right way, it depends on you and your family.

The main thing to remember is that what you tell your psychologist is confidential and we will not disclose anything you tell us without your permission (apart from some limits that will be discussed in your first session)

ARE THE DISCUSSIONS WE HAVE IN SESSION KEPT CONFIDENTIAL?

Everything that we discuss in session is kept strictly confidential. There are a few limits to this confidentiality however that you should be aware:

  • If your file is subpoenaed by a court, or if disclosure is otherwise required or authorised by law
  • If you or another person is at serious and imminent risk
  • If you are seen under a Mental Health Treatment Plan and I am required to provide feedback to your GP
  • Within Louisa’s professional debriefing from another psychologist (you will not be identified)
I AM A PARENT AND WANT GUIDANCE IN HELPING MY CHILD/ADOLESCENT. CAN YOU HELP?

Absolutely!

If you believe your child is suffering from disordered eating but they are not ready to see a psychologist, we can provide you with advice and strategies.

Most parents only need to come for a handful of sessions to receive very practice strategies to help their children.

WHY DO YOU CHARGE A FEE IF I CANCEL WITH LESS THAN 48 HOURS NOTICE?

Most therapists charge a cancellation policy. The reason is simple: when I set up an appointment with you, I am giving you exclusive access to that time. This is not how other professionals work. Doctors usually work with a waiting room filled with people so if one person is late they just see the next person. Other professionals, such as lawyers or accountants, can fill the cancellation time with other billable work such as work on briefs or tax returns.

The only billable work I do is seeing clients and the time I schedule with you is exclusively yours, not available for anyone else. Furthermore, my clinic is somewhat unique in that I only see 4 people per day. Many other psychologists will see 8, 9 or even 10 clients per day. I believe this means that I am able to give you a better service. However, it does mean that my ability to earn an income is impacted especially if appointments are missed.

With enough advance notice I can do something productive with the time created by a cancellation (e.g., offer the appointment to another person) but with little or no notice I literally sit in my office waiting for you. Of course we do know that emergencies happen, and I have struggled to come up with a policy that is fair to both clients and psychologists.

Below, I describe my policy and I remain open to suggestions for a fairer policy.

  • I charge a flat rate of $50 if sessions are cancelled with less than 48 hours provided you email before the missed session was due to start. This is regardless of the reason that you have had to cancel your session.
  • I charge my full fee of $200 if you do not provide me with any notice that you are not going to attend your appointment.

Please note that Medicare and insurance companies do not pay for missed sessions, so if you rely on your insurance, you will now face a full fee bill. If you any questions about how this policy works or why I have it, please feel free to ask me.

Make an Appointment Today

Contact Us

Make an Appointment Today

Call Now

Clinic Address

First Floor Suite 120D, 89 High Street, Kew, Victoria 3101

About Us


The Health Psychology Centre is dedicated to improving the emotional wellbeing of all individuals who find difficulty managing their diet.